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My Working Story

I am a self-motivated and progress-driven networking student who is eager to start a career in IT. With a record of initiative and quality performance, I have striven to bring value to each employer.

Through the Computer Systems Technician program at George Brown College I have honed my technical computer skills. I have gained both hands on experience and theoretical knowledge relevant to supporting desktops and networked systems. Including computer repair, Windows and Linux desktop and server management, and network hardware configuration, I have learned a broad base of skills. This diverse knowledge allows me to further learn and adapt to new systems and environments easily.

I am an astute problem-solver capable of prioritizing and managing complex projects with conflicting priorities, as my simultaneous majors in Arts and Science can attest to. My experience in customer service and education in psychology and management have developed a set of interpersonal skills not all IT students share. That said, in my post-secondary career I’ve completed courses in IT support including Windows desktop and Server management, network management, web development, computer logic, programming, and database management.

Education

2022-2024

George Brown College

Toronto, Ontario

Computer Systems Technician

  • Maintained Windows 10 and Server 2016 in a test environment for user creation and administration

  • Prepared network configurations with CISCO network devices for reliable connectivity

  • Configured and maintained network hardware (including routers and switches)

  • Assembled and disassembled desktop PCs to practice repairs and upgrades

  • Coded Python scripts for networking and data processing purposes

2017-2020

University of Toronto

Toronto, Ontario

Bachelor of Science

  • Double majors in Psychology and Sexual Diversity Studies

  • Communicated complex ideas through speech and writing to ensure efficient and easy comprehension by intended audience

2015-2017

Toronto Metropolitan University

Toronto, Ontario

Business Technology Management Program

  • Compiled data in relational database diagrams for business to ensure clear communication of structure

  • Designed databases through SQL to ensure clear and consistent access to information

  • Prepared Excel spreadsheets for accounting purposes

Work History

2020-PRESENT

Fundraising Direct
Montreal, Quebec

Floor Support (2022-PRESENT)

  • Configured and assisted Windows 10 and 11 for VoIP and remote desktop applications for consistent performance

  • Solved network and desktop issues remotely to limit downtime for callers

  • Managed CRM records through the applications CCDS and Luminate for smooth customer interactions

  • Briefed team on changes to IT procedures to reduce confusion and non-billable hours

  • Communicated necessary actions between vendors and internal contacts to ensure that technical issues were addressed in an efficient manner

  • Maintained communications with agents and management to ensure all parties were aware of relevant technical issues, necessary changes in workflows, and next steps to address the issues

  • Evaluated employee requests for schedule adjustments due to technical issues to ensure employees were fairly compensated

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Fundraiser (2020-PRESENT)

  • Modified existing scripts to suit individual supporters while noting overall trends to improve supporter experience

  • Researched into clients' published material to better address supporter concerns

  • Addressed questions of fellow fundraisers when possible to free up valuable time for coaches and campaign managers

2020-2020

Last House Vineyard

Prince Edward County, Ontario

Field Worker

  • Maintained over four acres of vineyard to ensure a high quality end product

  • Balanced time between saving damaged crops and tending to healthy crops to ensure optimal yield

  • Worked independently to specific deadlines so the supervisor was free for more relevant tasks

  • Assessed and reported important changes in the vines to ensure any issues were addressed quickly

2013-2016, 2019-2019

Corporation Of The County Of Prince Edward
Prince Edward County, Ontario

Museum Assistant

  • Corrected and transferred records in Microsoft Access to PastPerfect collection management for greater ease of access

  • Established positive relationships with guests to promote an engaging experience

  • Corresponded with out-of-house talent to arrange events that would not be possible with just in-house staff

  • Researched and studied history of tour locations so that existing scripts could be improved

  • Guided groups of up to 30 people on tours through secure location to ensure safety for both guests and privileged documents

Certifications

  • COMPTIA A+ (in progress, core 1 complete)
  • Smart Serve
  • Driver License (G)
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